Cancelled Line without my approval??

Item: Telkom
Rating: 1
Author: jaco E

<p>So today i got onto tlekom online chat to find out how far my 3 month old order to relocate my line was.. got a nice surprise, my order has been cancelled. WHAT?? how can you cancel my order which i've begged to get for the past 3 months, spent R 800 airtime phoning you call centre, spend dont know how much petrol driving to the telkom shops. this has got to stop. 3 months now and my order is cancelled?? what are you thinking. i wish i could take this further or speak to some higher up to get this sorted but the service i'm receiving from telkom is pathetic. can't believe it.</p>

Helpful (0)

Replies (2)

Telkom's replyOfficial

29 May 2016, 04:21

Hi jacopengel

We are so sorry about this terrible experience.

We will get our team to look into this query.

Please note that your previous social media ref SM230892 is still active on our side.

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

Telkom's reply29 May 2016, 04:21

Official

Hi jacopengel

We are so sorry about this terrible experience.

We will get our team to look into this query.

Please note that your previous social media ref SM230892 is still active on our side.

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

jaco E's updateReviewer Update

30 May 2016, 11:03

so now telkom says i canceled the line?? wonder if they have any proof, also need to reapply for dsl?? does that mean i have to pay the installation cost and everything AGAIN? i only had my line for like 4 months and waited another 3 months for line relocation that never happened?? dont think its fair if i have to pay those costs again :<

jaco E's update30 May 2016, 11:03

Reviewer Update