Cancelled Line is Active - Haaibo!

<p>I have two landlines on my telkom account. I've been struggling since 01 May 2016 to cancel the one line. </p> <p>I've called, emailed, the matter has been escalated, I received confirmation of the escallation. I even received confirmation the matter is resolved. But it's still not resolved.</p> <p> </p> <p>Yesterday I sent teh following mail and I'm still to receive feedback:</p> <p> </p> <p>Good day</p> <p> </p> <p>Thank you for taking my call.</p> <p> </p> <p>1. I have been struggling for months to do an outright, total cancellation of the line associated with ********** *****</p> <p>2. I have sent emails to ********** ********** ********** with the attached cancellation form and a copy for my ID</p> <p>3. This cancellation was supposed to be made effective 1 May 2016 and remains undone.</p> <p>4. This matter was escalated to some senior department and I received an SMS confirming it was done. It remained NOT done.</p> <p> </p> <p>This pathetic service by Telkom is unacceptable. </p> <p> </p> <p>I require:</p> <p>1. This line to be cancelled immediately.</p> <p>2. All funds for which I have been charged for this line since cancellation must be credited to my account.</p> <p> </p> <p>Sincerely</p>