Cancelled line but still active

<p>Hi. I emailed the prescribed Telkom cancellation form with a copy of my ID to Telkom ********** on 20 /02/17. I have subesequently ********** on 28/03/17 who kindly escalated my documentation to higher authority. I have again on 30/03/17 emailed ********** requesting my line to be cancelled. I do not live at the address anymore and will be leaving SA on 15 May 2017. I am still receiving accounts while someone is using the line after I have moved. I don't understand how cancellation can be so difficult and will not be responsible for any bills after March 2017. I gave the 21 days and extra for Telkom to cancel my line.</p>