1 reviews | Active since Dec 2016

20 Jun 2017, 19:06

Cancelled line and still being charged

<p>Hi there,</p> <p>I cancelled my landline and Adsl effective datw 5 May (ref number ********** 30A. This took place as requested. However, the invoice following i was charged for June services which obviously did not take place and charged for the debit order fee. I reversed the debit order as this was not correct. The following invoice, i was credited the line fees etc but charged a second time for the debit order services. I do not object to paying ONCE for the debit order services, but i do object to paying twice. Please can you ammend my bill. I am happy to send proof of these charges on two invoices.</p>

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Replies (1)
's update29 Jun 2017, 20:38
Reviewer Update

Despite the fact that I have a refence number above, and a million other reference numbers, this issue is not resolved and I have not been contacted. What more does a person have to do to just pay what they need to pay and move on with their life? PLEASE help!