Cancelled in May 2016 and still being billed!

<p>We cancelled our Telkom via email on the 31st May and together with my I.D. as well as my other information. Then we left for our long holiday thinking that all was sorted. On the 12th July I got hold of a support agent via the online chat on Telkom's website who instructed me to forward the cancellation email to them which I sent to ********** Again this process was repeated on the 10th August. From that I got a reply saying that I needed to complete a form which I did and emailed it back on the 11th August. I contacted them again in September at which point they said that it would take 30 days to cancel so I had to check again. And guess what, I get another bill in my email even though I have cancelled this number numerous times! Seriously, please cancel this number! The house has been sold, we are not there to use it so please just cancel it and stop billing me for it.</p>