gW
gawie W

1 reviews | Active since Sept 2015

12 Apr 2016, 17:21

Cancelled in December 2015

I have cancelled all my services with Telkom (including switchboard, ADSL and fax line) in December 2015. Every month I still get a bill charging me \rental\" for a service I am not using anymore, because I started using my new service provider in December. After numerous phone calls and e-mails and promises that my account is now closed - I still receive an account every month for \"rental\".<br> The Telkom equipment has still not been removed from my premises as promised 4 months ago. My dispute for my account has still not been concluded especially since the money that needs to be paid back to me increases every month with every new bill.<br> I write e-mails and no-one replys.<br> <br> I have just realized today that I'm extremely glad that I will never have to deal with them again - the more i get disappointed by the appalling / *********** service, the more glad I am not to be a client anymore."

0
Replies (2)
Telkom
Telkom's reply12 Apr 2016, 19:45
Official
Hello gjmw1975,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM222914.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team

Best regards,

gW
gawie W's update10 May 2016, 14:56
Reviewer Update

Dear Telkom!

You are utterly useless - 1 month later, another account and still absolutely NO CONTACT OR RESPONSE!!!!!!

I sincerely hope you actually run the business better than this ...