Cancelled due to no service for two months, account still being debited

I've been a customer of Telkom for over two years and subscribed to an ADSL package.

On or around 5 December, my line went dead - zero connectivity and I had a brand new modem. I reported the fault a few days later. Telkom assured me that they were going to send someone.

One week later, still no assistance. I phoned again, listening to the delightful hold music and useful tips. The call centre agent had no indication of my previous fault. Again, I was promised a technician. I waited, for days, still no technician but a lovely debit order notification that fee was still due.

I decided to cancel my product with a call to the call centre - 30 days they stated, yes it has been 30 days (January as 31 Days and I cancelled on 2 January) and today yet another debit order was processed.

I phoned the call centre again (music still no better) and was told that they cannot indicate when my account will be cancelled.

Telkom, I have jumped through all the hoops and I am desperate now for you to cancel my account and refund my balance. I have not had service since 5 December and ought to be refunded for the 3x debit orders that you have ****** from my account.

Thanks.