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adri K

1 reviews | Active since May 2015

28 May 2015, 07:44

Cancelled Data Account in March yet still Billed.

In March before month end, I went to Telkom KeyWest to Cancel the Data Portion of my internet which is with Telkom. (2mb uncapped account). I made it clear that I only want the Telephone line and DSL line to remain active. I was told it was cancelled and that I have to pay The existing bill which I did and that the Data portion will be cancelled the next month. This month I received my monthly statement and to my surprise the data portion is still there? I went to Key West this week on Monday and was told that indeed we did cancel the data Portion in March but the staff there did something wrong. I was told the person who is responsible for the cancellation is the manager Carolina de Witt ***) and that my internet will be cut off on Tuesday. On Tuesday my internet was cut off. I signed up with afrihost so that they Manage my DSL line. They were denied by telkom, and Telkom's reason is that I still have an active Data account with them.. When I already cancelled it in MARCH? and it is off since Tuesday? I have no working Telkom Data account any more so Why am i Being told otherwise? Also please correct my bill as I am not paying something I Cancelled .<br> ***

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Replies (1)
Telkom
Telkom's reply28 May 2015, 09:06
Official
Hello adri.kruger,

We acknowledge your query & apologize for the inconvenience caused.

It will certainly be our pleasure to assist you.

Your query is escalated to our Billing Department for further assistance & feedback will follow.

Your social media reference number is SM113936.

Regards
William Letwaba
Social Media Team