RA
Roselle A

1 reviews | Active since Nov 2015

02 Nov 2015, 15:32

Cancelled contract within 2 days & being charged

Took out a data contract with Telkom on the evening of 24/9/2015. Was told I will be given pro-rata data till the end of month. I went home and connected the device to 2 ipads & a cell phone & within 10 minutes received messages on both ipads that it was \out of bundle". I could not access the internet!<br> The next morning I went to Telkom & they told me I had to bring my devices in for them to check as according to them I used data until midnight which was impossible as there was no data available.<br> The next day being 24/9/2015 I went back to Telkom & they checked my devices & told me they could find nothing that could have used 2"

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Replies (1)
Telkom
Telkom's reply02 Nov 2015, 17:29
Official
Hello Roselle ,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM163493.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media