Cancelled contract with Telkom - Still getting billed

<p>My 3G modem and telkom sim contract were coming to an end (after 2 years), I filled in the cancellation form and sent that form with my ID to the cancellation department (as instructed by a customer care consultant) on 11th August 2016. My contract was only expiring at the end of October (therefore giving Telkom over 2 months notice). On the 26th of October I called Telkom to confirm that they had received the form (I received an acknowledgement email from Telkom confirming they received my email) but I wanted to confirm that they had indeed received the cancellation (as I kept getting calls from Telkom trying to sell me a new contract). I spoke to Mandisa Khumbuza and she confirmed the contract was expiring at the end of October 2016 but said that according to their records, I had not cancelled the contract and was being charged R257 for not cancelling it. I told her I had and she told me to send the email/s to her. She also logged a call and gave me the reference number ********** 9. She said someone would be in touch within 72 hours regarding this matter. She said if the debit order went off, the money would be refunded to me because I cancelled the contract well within time. I followed up with her on the 27th October and she told me she forwarded the form to her manager, Nkosikhona Msomi was cc'd in the email. The amount of R274.94 was debited from my account on the 31st October 2016. I emailed Mandisa Khumbuza on the 1st November to find out what was going on as no-one had been in touch, her reply was "I am not the cancellations department, please call the customer care department or send an email to cancellations". She was the one who asked for the emails and said she sent the cancellation form to her manager and is now telling me to call in again and speak to someone else because it is basically not her problem. This service is unacceptable. It has been 7 days since speaking to Mandisa and 2 and 1/2 months since cancelling the contract and still Telkom can't seem to sort this out! I want the money charged for the "uncancelled contract" to be paid back into my bank account and want Telkom to acknowledge the contract is cancelled and not debit my account again!</p>