1 reviews | Active since May 2016

25 May 2016, 07:07

Cancelled Contract.Still debiting my account 6 months later.

<p>I have had a data contract with telkom.When the contract expired i decided to end the contract.It has taken me close to a year to get this contract cancelled.All the while they have been debiting my account.I have called the call centre numerous times and they told me accoring to information on there system the contract is cancelled.I then decided to visit a store with the same result.I then received a call from the department which handles cancellations in April this year.Good as i thought finally the contract is cancelled.Up until today Telkom is debiting my account for a service i am not using.I even requested them to upgrade the option to make it simpler fro them as Telkom is debiting my account.They could not even offer me that.People please be careful with cancelling your contract*****r from you telkom.And i will be looking into my legal options as i will make an effort to recover costs that you Telkom has basically been *****ing from my account.</p>

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Replies (3)
Telkom
Telkom's reply26 May 2016, 12:00
Official

Hello aneeq-samuels


This response serves as confirmation that your query has been received.
Your reference number : SM237072
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

's update22 Jun 2016, 10:53
Reviewer Update

I have received an e-mail stating that my case no ********** 6 has been resolved.Could you kindly confirm this?

's update24 Jun 2016, 03:10
Reviewer Update

And still they are deducting funds from my account.really pathetic telkom.I will make sure i take this matter further.1200 rand deducted for a non existent service.People be careful with these guys.