CANCELLED CONTRACT STILL BEING CHARGED WITH INTREST

Account Holder :Rajan Moonsamy I.D ********** 249086

Contract - ********** - This contract was to be closed as of the 21st June 2017.We sent through the form to Service Cancellations & Cancellations with the email address shown on the top of the form.We have received numerous sms regarding an arrears amount which should not even apply as we followed the process with contacting the department.The told us to wait till the month end and request for the form and send it through.My dad who is the account holder has faced numerous charges on his banking accounts as well regarding this contract and the second contract.

Contract - ********** 077-This account was paid via Direct debit and we still have the line locked and a bill sent to us with the amount at R1796.95???

Why did Telkom debit us on the 25th September for over 1000 rands and what is happening with the account.

We request urgently for someone to call an drectify this situation.We want all the funds to be refuded for the account that supposed to be cancelled from June