Cancelled contract still being billed

<p>I cancelled 3 contracts on 21/01/17 ( 2 phone contracts and one data contract) case number ********** 4 at TELKOM Pavillion Branch. They said the last debit would be the end of February and the numbers would go onto pay-as-you-go. End of March came and another debit came off for Telkom. I phoned the call centre various times with my case number and no-one could help me. End of April another debit came off. I phoned again on the 3/05/17 ref ********** 5 spoke to Vuyiswa Sikhakane and she said someone would follow up with me from the accounts department to sort out the query. No-one called. I phoned again 08/05/17 with the same ref number and spoke to Tsepho Mo***eng, he said he would elevate this matter to his manager and I would be called back. No-one called back again. I then went back to Telkom Pavillion branch on 20/05/17 and spoke Javed Khan ref ********** who said they did cancel the contracts however there was a 4th number that wasnt cancelled and I was being charged subscription fee for one of the already cancelled contracts. Javed said he opened up a request ********** with the IT department and said he would give me feedback by the 24th of May. I emailed Javed on the 1st of June for feedback, he p**** saying I need to speak to the accounts department as he doesnt handle any queries in store. My wife then went in store on the 12th June and spoke to another man who said the request was captured and he cannot help any further, we must now just wait til the end of June. I find this EXTREMELY unprofessional and disappointing as I have been a loyal Telkom customer. I cannot understand how this type of non-service can continue for going on FIVE months??? Telkom keeps debiting money which is not theirs. Lack of assistance in cancelling my contract is unacceptable. I need this issue sorted out asap. Please contact me on ********** 298 urgently</p>