1 reviews | Active since Jan 2014
Cancelled contract on 6 February and still being charged!
<p>On the 6th of February I cancelled my contract with telkom as I will be emigrating in April 2017. I knew that I would have to give a months notice. I received an automated response stating that a service representative would call me back. A few weeks later a telkom representative called me to offer me a new contract and I told them that I had actually requested a cancellation of my contract due to my emigration. This sales person then informed me that there was no note on the system that my contract was to be cancelled.</p> <p> </p> <p>On 3 March I sent another request for my contract to be cancelled and again I was told that a service representative would be in contact with me. No one has contacted me!</p> <p> </p> <p>I am leaving the country in the next few days and I am still being charged for this contract and there seems to be no indication of its cancellation. I feel that I have given ample notice of my intended cancellation and refuse to continue paying for a contract which I am no longer using. I find this extremely frustrating as I know that if I try to issue a stop order on my account I will be blacklisted!</p> <p> </p> <p>So please, do your job and cancel my account as I requested effective immediately! </p>
The service, or lack thereof from Telkom is staggering!
I have not received a phone call from anyone from the billing team and this morning I received a bill from Telkom!
You have no right to remove funds from my account!
Launa, please give me the contact details for your billing department so that I can contact them directly as they clearly are incapable of doing their jobs.
I'm beyond frustrated about this matter and I would seriously never recommend anyone using Telkom services in the future. They are happy to take your money but have no interest in ending your contract when you request it or provide any service.
The service, or lack thereof from Telkom is staggering!
I have not received a phone call from anyone from the billing team and this morning I received a bill from Telkom!
You have no right to remove funds from my account!
Launa, please give me the contact details for your billing department so that I can contact them directly as they clearly are incapable of doing their jobs.
I'm beyond frustrated about this matter and I would seriously never recommend anyone using Telkom services in the future. They are happy to take your money but have no interest in ending your contract when you request it or provide any service.
