Cancelled Contract - Not Processed and still being DEBITED

Took a Data only contract through a Teleconsultant in Feb 2020. Wanted to use it during Load shedding but Telkom does not work during Load Shedding. Cancelled the contract with consultant Hlengiwe on 11 Feb 2020, ONE DAY AFTER after receiving it. Well within the cancellation period. Followed up with consultant Spiwe in Feb regarding cancellation. 3rd call - Consultant Zama 24 April 2020 @15:44 (Confirmed Cancelled) 4th Call 6th May - Samantha Abrahams (Declares contract was not cancelled) 5th Call - Pinky Hadebe (Confirms it is cancelled and she will process refund)

The contract is still not processed as cancelled. My account is still debited for a service that does not work and a service that was cancelled.

STAY AWAY FROM TELKOM. Reference number : ***5 First call to Hlengiwe on 19 Feb 2020, she said that for reference just use the date of call.

At each call I request proof...but the Consultant does not provide a reference.