1 reviews | Active since Mar 2015
Cancelled contract not cancelled!
April 2014 I signed a cellphone contract with Telkom. After only 2 weeks we experienced problem. Telkom did not know what was in the contract and after showing them that they were wrong and after several complaints they agreed that it was a breaching of the contract on their side. They 'cancelled' the contract the first week of June. The Manager of Telkom, Tableview, Mr F de Jager walked with us to the Vodacom Shop, giving them the proof that our contract was cancelled and that they can now go ahead and import our numbers into Vodacom. After many complaints, hours of standing at the Telkom Shop launching complaints, many calls to 081180 they are taking my money every month without any benefit to me!! The contract was for two cell phones on one contract, but now only my number is still on the so-called contract! My debit order include 8ta Internet and the warned me that my service will be interrupted within 48 hours, but they interrupt it within a few hours! Even my bank (Capitec) said that I must report them to Hellopeter and then I will get something done. Help me please.
Thank you for taking my call.
As per our discussion, we will have the issue investigated further and provide you with the progress the soonest.
We do apologise for the experience.
Your social media ***.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
Thank you for taking my call.
As per our discussion, we will have the issue investigated further and provide you with the progress the soonest.
We do apologise for the experience.
Your social media ***.
Regards,
Boitumelo Makhongoana
Telkom Social Media Team
