GS
Grantley S

1 reviews | Active since Oct 2010

24 Feb 2015, 16:18

Cancelled contract is not cancelled

Dear Sir / Madam<br> <br> In November I cancelled my 10Gb per month data contract, giving one month's notice for mid December when the 2 years would expire by visiting Hatfield Telkom mobile centre. In mid December visited them after my account was debited in December, they assured that it was finished and would be the last payment. Since then I have paid in January and February. Can this matter be urgently looked into, and all money after the normal 2 year contract paid back to me.<br> <br> Thank you<br> Grantley Sherwood<br>

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Replies (1)
Telkom
Telkom's reply24 Feb 2015, 17:29
Official
Hello sheg280,

Thank you for allowing us the opportunity to assist further on your query.

We acknowledge your query and apologize for the inconvenience caused.

Kindly note that this matter is currently being investigated and feedback will follow.

Your social media reference number is SM91678.

Regards,
William Letwaba
Social Media Team