Cancelled Contract in January, STILL paying

<p>Dear Telkom, this is my third complaint ever on Hello Peter and it just so happens that it is also my third complaint about YOUR service!</p> <p>I have done everything you have asked of me. I have submitted my documents THREE times. I cancelled on 9 January. I finally had a cancellations consultant phone me on 21 APRIL (Ref: ********** 0). I thought I was getting somewhere. That maybe I will not need to pay anymore. Just to have my account deducted again and again and I am waiting for the next payment to go off on Friday. Why?????</p> <p>You were supposed to collect my device, YOU STILL HAVEN'T! I ended up pro-actively going out of my way to return the device to a Telkom store (Ref: ********** 9) in the hope that your collection guys go there more often than they go to Customers. NO! I was wrong. Still absolutely nothing has been done and still I am the one forced to pay for A SERVICE I NEVER USE!!!!! What do you want from me??? I have phoned more times than I care to count. I have spent hours on hold and spoke to very helpful call centre agents who ARE NOT EQUIPPED TO ASSIST ME! They escalate and escalate and their escalations fall on the same deaf ears as my queries. </p> <p>On one of the many occasions I phoned I was advised that someone from cancellations tried to phone me but couldn't get through. How on earth is it that only Telkom cannot get through to me?? How is it that you only try to call once? How is it that you cannot send me an e-mail??! You send me my bill every month after all??!!</p> <p>PLEASE! Just tell me what to do. I am at my wits end and starting to think the only way of resolving this is to pickit outside your offices in Centurion. You owe me over R3000 already! Am I ever going to see my money? You are bordering on ***** at the moment, did you know that? Deducting money from my account for a cancelled service... Thought I'd remind you. </p>