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Christopher N

1 reviews | Active since Feb 2018

09 Feb 2018, 08:33

Cancelled contract but still given data

I cancelled this contract on 6 December 2017 as the 24 months were over and I still received data for Feb 2018! I have spoken to various call agents, and it always gets "escalated" yet nothing comes from this, not even a call from the cancellations department. The exact same thing happened with a previous contract with you people, so this is the last time I will be doing any business with you and I'll be sure to warn all friends and family of your terrible service.

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Replies (3)
Telkom
Telkom's reply06 Mar 2018, 11:56
Official

Hello LastTimeDoingBusinessWithYou

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply06 Mar 2018, 11:56
Official

Hello LastTimeDoingBusinessWithYou

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

CN
Christopher N's update07 Mar 2018, 19:36
Reviewer Update
Why am I am being billed for the days you gave me data? I did not use a kilobit of that data as the sim card was destroyed in January. Why should I still be billed for your mistake? The agents I spoke to also told me not to use it, yet i'm being billed for it. Nice way to make extra money off customers. Can't wait to move somewhere else when the other contracts are done. Same problems every time when the 24 months are over. Next time I'll send in the cancellation request 3 months ahead.