Cancelled contract and was promised a confirmation phone call

<p>I completed a cancellation form for my expired contract with telkom on the 27th of July 2016. I was told that it will not be cancelled until one of their consultants phones me and confirms the cancellation over the phone (which is ridiculous when you are physically at their shop and should be able to cancel right there and then). I have been waiting ever since. I have not received a phone call or a message to confirm that cancellation. My contract used to be R299. Today I received a notification that telkom took R497 from my account. I do not unserstand what this money is and no one is phoning me. I will not waste my airtime and phone telkom's offices when I've been to their shop.</p> <p> </p> <p>Please sort this out Telkom as I do not like debit order surprises. If I see another debit order, I will reverse it until someone phones me. My contact details are on the cancellation form I completed on the 27th of July... This contract should be cancelled</p>