jV
joy V
1 reviews | Active since Sept 2011
28 Sept 2015, 15:33
Cancelled contract and still getting billed
Good day <br> <br> On the 05/08/2015 I have submitted a cancellation form for my contract Tel number *** and still I get billed. Please refund my account as soon as possible as this is my second query I have submitted.<br> <br> Please can someone get back to me ASAP <br>
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Telkom's replyOfficial
28 Sept 2015, 16:16Hello jennyben,
Thank you for your post.
We have tried contacting you telephonically with no luck. Please note that your contract has been cancelled and your query has been sent to our Billing Team for further assistance.
Your reference number is SM149905.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
We have tried contacting you telephonically with no luck. Please note that your contract has been cancelled and your query has been sent to our Billing Team for further assistance.
Your reference number is SM149905.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Telkom's reply28 Sept 2015, 16:16
Official
Hello jennyben,
Thank you for your post.
We have tried contacting you telephonically with no luck. Please note that your contract has been cancelled and your query has been sent to our Billing Team for further assistance.
Your reference number is SM149905.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
We have tried contacting you telephonically with no luck. Please note that your contract has been cancelled and your query has been sent to our Billing Team for further assistance.
Your reference number is SM149905.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***