FvdW
Fred van der Westhuizen
1 reviews | Active since Jan 2016
13 Jan 2016, 10:28
Cancelled contract and still being invoiced
I cancelled my contract with Telkom Mobile (having expired a few months before) the 1st of November, 2015. The final debit order was confirmed to go off as expected the 30th of November 2015, which it did. I also ensured that the spend limit of my account was R0, so i could not spend more on call/sms/data costs over that which i have received bundled with my plan (which i did in October already). The debit order seemed to have stopped, however I have received an invoice for the usual amount dated January 1st, 2016?
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Replies (1)Telkom's replyOfficial
13 Jan 2016, 12:50Hello fredwestza,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM186957 .
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM186957 .
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
Telkom's reply13 Jan 2016, 12:50
Official
Hello fredwestza,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM186957 .
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM186957 .
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
