Cancelled Contract a month ago and still not done

My boyfriend and I are having endless problems with telkom, now that mine has stopped, now his starts. We went to cancel the contract on the 2nd or 3rd of Jan, we were told it would be cancelled today, and guess what? IT HASN'T EVEN BEEN GIVEN TO ANYONE TO PROCESS. What irritates us most, is a week or so ago, we phoned telkom and they assured us, it will be cancelled, and that we will not need to pay double what his contract costs AGAIN. This is utter nonsense and WE WILL NOT BE PAYING YOU GUYS FOR THIS THIS MONTH. Please could someone with a little bit of brains and intelligence give us a call, someone who actually feels like working at telkom? ? ?