Cancelled contract

I contacted telkom call centre last year October 2017 and was behind on my account with R198 before I can cancel it. I paid it immediately and went to telkom somerset mall to cancel my contract. I was told it is gonna take 21 days before it is cancelled so I waited and in december it still was not cancelled.

According to call centre the store did not send the papers to the correct department I went back furious because I did not get any responses from the agents instore on their email. They resend my papers and escalating reference and its february and telkom still sending me accounts of money for a router I havent used October 2017. You becoming one of the worst service providers in this country.