Cancelled cell phone contract 3 months ago and still being charged

<p>I went into the telkom store on the 26 March 2016 to cancel my cellphone contract. I signed the documents and gave in my Identity document. End of April I was charged n went in store on the 30th April and was told that they stopped my cancellation due to a sales person trying to call me me to confirm my cancellation which I didn't receive any call. The assistant emailed the person that supposedly called me with my query. I didn't receive any feedback or response so sent an email and still no response. I went back to the store on the 27th may to find out why I haven't heard from them and is my contract cancelled. The assistant assured me that the cancelled it and I will not be charged and that I must come in after to request my refund. I'm extremely frustrated dealing with telkom mobi at greenstone because they are very *********** and unhelpful. I want my contract to be cancelled immediately and my refund. Regards Kimona </p>