Cancelled case without informing the customer

A month or two ago I was happy to hear that my cellphone contract was soon to end. Then a few days ago I submitted a cancellation for my contract. Today I received an email from a Thato Elias Kganyago (TE) <***> to tell me that my contract is only 8 months old. I was so surprised as I don't remember taking out a contract this year. I proceeded to tell the agent that they might be mistaken and they should check and send my contract. The agent responded by saying that i should go to the store to request the contract and then proceeded to ask me if I still want to continue with my cancellation....and naturally I was like REALLY!!!!!!! So whislt typing my response i see a text pop up from Thato Elias Kganyago (TE) <***> saying that she cancelled my cancellation. Now I'm not sure what the process is...but the agent did not inform me nor did they wait for a response from me the agent just proceeded to do as he/she pleased.

This is absolutely pathetic service.