SE
Scott E

1 reviews | Active since Apr 2010

11 Jul 2015, 11:15

Cancelled but they still attempt to bill me

I cancelled my Johannesburg Telkom line on 7 April 2015 at the Sea Point Telkom store. I received the cancellation reference number of ***A. Telkom billed me for my final month, as agreed, and everything seemed fine. <br> <br> Then they sent me *another* invoice for the following month. I tried to go confirm the cancellation at the Sea Point store twice in two days, but both times their systems were offline. <br> <br> I put a stop-order on this debit via my banker at FNB, as I suspected they will attempt to debit me invalidly for the R488 I used to pay them. <br> <br> Today I received *another* bill, apparently they want to bill me for July 2015 for an amount of R747.25.<br> <br> This is for account number ***, phone number ***. <br> <br> I wish they would just get their act together, their incompetence is not my problem!

0
Replies (1)
Telkom
Telkom's reply11 Jul 2015, 11:45
Official
Hello scotteza,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM124775

Regards
Narriman Lalla
Telkom Social Media Team