AP
Analise P
1 reviews | Active since Jun 2015
08 Dec 2017, 14:34
Cancelled but still being billed
Good day
I cancelled my telkom phone and adsl line on the 9th of September and received confirmation of my cancellation received and being processed. Why am i receiving an invoice for the month of December, i will not pay this invoice as i followed the correct process of giving 1 month cancellation notification.
The only info i received from one of your agents Zintle yesterday 07/12/17 was that my details was merged onto the new system, no further info provided.
Feedback would be highly appreciated so that this matter can be resolved
Thanks
Helpful (0)
Replies (7)0
Replies (7)AP
Analise P's updateReviewer Update
14 Dec 2017, 15:30Still no response or feedback received
AP
Analise P's update14 Dec 2017, 15:30
Reviewer Update
Still no response or feedback received
AP
Analise P's updateReviewer Update
17 Jan 2018, 13:02This issue has still not been resolved. Im still being billed and receiving statements.to pay.
AP
Analise P's update17 Jan 2018, 13:02
Reviewer Update
This issue has still not been resolved. Im still being billed and receiving statements.to pay.
AP
Analise P's updateReviewer Update
20 Feb 2018, 10:45How many times should i query this issue and constantly receive a statement to pay a service i havent been using and cancelled in October 2017
AP
Analise P's update20 Feb 2018, 10:45
Reviewer Update
How many times should i query this issue and constantly receive a statement to pay a service i havent been using and cancelled in October 2017
AP
Analise P's updateReviewer Update
21 Feb 2018, 09:50can I please get feed back or an update , I have sent my email and cancellation form to the email provided and still no feedback has been given
AP
Analise P's update21 Feb 2018, 09:50
Reviewer Update
can I please get feed back or an update , I have sent my email and cancellation form to the email provided and still no feedback has been given
AP
Analise P's updateReviewer Update
02 Mar 2018, 12:22automated response but no actual feedback or resolution offered, should I escalate this matter further in order to receive feedback that is not system generated.
AP
Analise P's update02 Mar 2018, 12:22
Reviewer Update
automated response but no actual feedback or resolution offered, should I escalate this matter further in order to receive feedback that is not system generated.
AP
Analise P's updateReviewer Update
12 Mar 2018, 10:23Still not resolved even after emailing the cancellation I have previously sent as requested
AP
Analise P's update12 Mar 2018, 10:23
Reviewer Update
Still not resolved even after emailing the cancellation I have previously sent as requested
AP
Analise P's updateReviewer Update
16 Apr 2018, 11:12To date I still haven't received any feedback and I am still being billed for a service I cancelled in Oct 2017.
AP
Analise P's update16 Apr 2018, 11:12
Reviewer Update
To date I still haven't received any feedback and I am still being billed for a service I cancelled in Oct 2017.