Cancelled but still being billed

After contacting Telkom on the 10210 number to find out how to cancel the services, I was informed that I needed to fill in a \Consumer request for contract and service cancellation"form and send an email of the completed signed form to [Email Removed] <br> <br> This was done on the 28/08/15 to which I received an immediate reply acknowledging receipt of the cancelation and that it would take up to 20 business days. In October I was still connected and still being billed and filled in another form on the 18/10/2015 and again sent it through.<br> <br> The 13/11/2015 sent it and again today the 11/12/2015 as I have today received a December billing"