CANCELLED BROADBAND

My name is Lydia Anandham, I.D. No. ***, I did a contract on August 2020 with telkom for a broadband, for 40 gigs data. At the time I did not know how big 40 gigs was and I was studying aN online course and needed unlimited data. I then cancelled a week later well within the cooling of period. Emails were sent, calls were made from last year to date but telkom just gave me reference numbers an said the matter will be attended to. Eventually i decided to take the unused and unopened devise to the telkom shop and returned it in december 2020. Telkom has been billing, funds was debited from my account and when I reverse the debit orders then it was taken out again. This was not the amounts i initially signed for when i took out the contract, then this year 2021 unauthorised debit orders were taken from my account. I never had funds so it went unpaid then returned. In 1 month the debits came out twice. Now 28/04/2021 they debited my account again. My account is in a bad state with unpaid amounts. Telkom has put me in a bad debt list I need telkom to cancel the debit order and reverse the amounts that were taken. I need them to remove my name from being black listed. From last year I have been in constant contact with telkom via emails and calling them. Telkom is the worst network and worst company to correspond with, while in the middle of trying to solve the issue the calls get cut. then you have to start all over again trying to contact them. then you get another person and not the person you were dealing with. Now u must explain the same thing over again, most frustrating. I just want to be over with telkom.