RA
Razia A
1 reviews | Active since Apr 2014
13 May 2015, 14:37
Cancelled bill with telkom still paying
We cancelled our account with telkom in March, effective as of 31 March, however we have still been charged for ADSL!!! i have been on hold for 2 hours on numerous accounts to confirm that everything was fine with cancellation and confirmed. now im on the line again for 2hours trying to sort this out. worst service in history!!!! we expect our funds back into our account since the fault lies with telkom staff. your service is already terrible as is!!! Worst Service in history
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Telkom's replyOfficial
13 May 2015, 18:12Hello adamrazia,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM110497.
Regards,
William Letwaba
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM110497.
Regards,
William Letwaba
Social Media Team
Telkom's reply13 May 2015, 18:12
Official
Hello adamrazia,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM110497.
Regards,
William Letwaba
Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Billing Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM110497.
Regards,
William Letwaba
Social Media Team