Cancelled appointment for urgent land line

I went to Telkom Woodlands on the 21st of January to apply for a land line. An appointment was made per sms for the 12th of February. This week we received another sms stating that the appointment was moved to the 3rd of March. This is unacceptable. No reason was given and this makes me wonder if I will ever have a land line. The people that stayed in our apartment before us had a land line so why is this so difficult. I started work from home on the 2nd of Feb and I urgently need ADSL. I made arrangements for the first half of Feb with regards to internet thinking that this will be taken care of by that time. Why was my appointment cancelled?