SM
Stephen M

1 reviews | Active since Feb 2011

19 May 2015, 11:05

Cancelled all accounts and still being billed

Account Number: ***<br> Telephone Number ***<br> <br> I cancelled all my services at the end of March. I was told by the by the telephone consultant that there would be no future charges for my account and that all the services would be cancelled. I am now still receiving statements. The only reason that I cancelled the service is that I moved and Telkom could not accomodate me in my new residence. I have now been holding for over an hour to speak with another telephone consultant. I was transferred again by Karen Mngomezulu. Please oh please Telkom can you sort this out for me. All the services have been cancelled WHY ARE YOU STILL BILLING ME?

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Replies (1)
Telkom
Telkom's reply19 May 2015, 11:27
Official
Hello Mr X,

Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.

We sincerely apologise for the inconvenience.

Your social media reference number is SM111706.

Regards,
Joshua Mnisi
Telkom Social Media Team