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Rudolph B

1 reviews | Active since Mar 2018

12 Mar 2018, 14:54

CANCELLED AGREEMENT

I had a data account with Telkom from 2015 - 2017 on a 2 year contract. I duly cancelled the contract on their prescribed forms. Telkom eventually confirmed the cancellation. I have now started getting calls from debt collectors claiming exorbitant amounts. I called Telkom who confirmed that I have no outstanding amount, but cannot assist me, because the account has been outsourced. I am passed from one agent to the other without any resolve.

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Replies (4)
Telkom
Telkom's reply03 Apr 2018, 08:23
Official

Hello rcjb

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply15 May 2018, 09:51
Official

Hi Rudolph,


Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that the number *** has been cancelled.

Please do not hesitate to contact us should you require any further assistance.

Have a great day further.

Regards
Launa
Telkom Social Media Team

Best regards,

RB
Rudolph B's update06 Jun 2018, 13:59
Reviewer Update
Notwithstanding receiving confirmation from Telkom that the account had been closed, I still receive communication from the idiots at VVM that they are "proceeding" on the account. Is it at all possible for Telkom as an institution to render a proper service?
RB
Rudolph B's update08 Jan 2019, 10:24
Reviewer Update
8 months later and a confirmation by Telkom that account was cancelled, I still receive calls from various collection agencies.