Cancelled ADSL Line without any communication

<p>I have app**** for the special of the ADSL line of R599. After calling in, i wanted to know if my area has ADSL in the area and how line theft effects. The consultant indicated he could not say but ADSL is avialable in my area. I then decided to proceed by signing up for the month to month option which meant i had to buy my own router. I then was told they will install within 7-12 business days, someone will contact me to arrange installation and i even received my new email address plus password. 2 weeks later, still no commucation was received. I then called into Telkom just to find out my contract was cancelled due to line theft in my area and i need to apply again when they have installed new ones. THAT MAKES NO SENSE. Firstly, no communication was ever received from Telkom to inform me about this and mean while i have bought a new router with my money and awaiting everything to be done. How can i re-apply if i didnt even know that their is a problem in the first place. Worst service EVER!</p>