JS
Julie S

1 reviews | Active since Aug 2009

13 Feb 2016, 13:12

CANCELLED ADSL INSTEAD OF MIGRATION AS REQUESTDE

<br> <br> Yesterday (12/02/2016), I sent a mail regarding the slow response to TELKOM regarding our Mweb migration of the ADSL line and we were sent a mail requesting our tel number.<br> <br> This morning (13/02/2016)we have been cut off completely (line cancelled) and when I phoned to enquire why my internet is not working I get informed my ADSL hac been CANCELLED completely!!!!<br> <br> This means I cannot even migrate the ADSL line as it does not exist anymore and I have NO INTERNET. <br> <br> When i called to get them to re-instate the ADSL line as MWEB suggested i do, they say they cannot do it over the weekend as no-one in this department work on a weekend.<br> <br> Who knows how long this will take to correct now, and in the meantime we have no internet and my husband needs his email for work!<br> <br> How spiteful can one be to cut us off over the weekend when we can do nothing about it?<br> <br>

0
Replies (1)
Telkom
Telkom's reply13 Feb 2016, 13:26
Official
Hello julies,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM200316

Regards
Luleka
Telkom Social Media Team