CANCELLED ADSL IN JUNE AND STILL NOT CANCELLED

I contacted the call centre on the 30th June and spoke to Ricky to cancel my ADSL contract, including the line (***) and was informed the cancellation takes 30 days.To my surprise August I was billed, I called the call centre again (20 August), this time I spoke to Nadisa who informed me the cancellation was not captured correctly and that she had done it. I also queried the billing with her and was transferred to the billing department and spoke to Moses who informed me that a dispute will be logged and this will take 48 hours (***). I called AGAIN after 48 hours to be informed it actually takes 10 days. I have been calling every two weeks since and all they can tell me is there is still no outcome.<br> <br> To date (2 months) I have had no communication or confirmation and still get billed every month for something I'm not using.<br> <br>