iP
ian P
1 reviews | Active since Sept 2011
24 Nov 2015, 11:44
Cancelled account still not sorted out
Please see my complaint below that I was told was sorted out but still isn't. Complaint was made on 03 June 2015<br> <br> cancelled my account in February 2015 line was disconnected in the same week of cancelling the account. but still they are billing me and have now given my account over to VVM attorneys for collection. PLEASE TELKOM CAN YOU SORT OUT THIS PROBLEM LIKE IN YESTERDAY
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Telkom's replyOfficial
24 Nov 2015, 11:56Hello iandpz,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170955
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170955
Regards
Narriman
Telkom Social Media Team
Telkom's reply24 Nov 2015, 11:56
Official
Hello iandpz,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170955
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM170955
Regards
Narriman
Telkom Social Media Team