MC
Michelle C
1 reviews | Active since Apr 2012
12 Dec 2017, 22:13
Cancelled Account on 2 November 2017, still receiving a bill
I cancelled my telkom account via email (I have email receipt of acknowledgment) on the 2nd November 2017 giving my 21 days notice required.
I then received and email on the 9th November for November's account. I followed up at the beginning of December (i.e. after my 21 day cancellation period) and my account had not been cancelled or terminated. The person I spoke with advised that they would escalate this and I forwarded the cancellation email to her.
I have just received a December account - charging me for another months rental!!!! When the account should have been cancelled on the 2nd DECEMBER as this is 21 working days from when I submitted my cancellation form with my ID document as requested!
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Replies (2)MC
Michelle C's updateReviewer Update
28 Dec 2017, 12:33Hi Keagan
Many thanks for the response. I have however had a number of responses from Telkom employees saying that they would attend to my query but to date no one has come back to me.
Today is the 28th December, which makes it a total of 40 working days since I have sent through my cancellation. And when I log into Telkom website it states that I owe them for 3 months when this is NOT the case.
Please can someone revert urgently so that I can finalise my cancellation.
MC
Michelle C's update28 Dec 2017, 12:33
Reviewer Update
Hi Keagan
Many thanks for the response. I have however had a number of responses from Telkom employees saying that they would attend to my query but to date no one has come back to me.
Today is the 28th December, which makes it a total of 40 working days since I have sent through my cancellation. And when I log into Telkom website it states that I owe them for 3 months when this is NOT the case.
Please can someone revert urgently so that I can finalise my cancellation.
MC
Michelle C's updateReviewer Update
11 Jan 2018, 14:27Hi Keagan (Telkom)
Just to let you know that I am once again on a call to Telkom to try and cancel my account. I have had to once again resend my email that I sent on the 2nd of November 2017 to prove that I submitted my cancellation then. I have been told that an order for cancellation was only submitted on the 14th of December 2017 - I do not think it is fair that I am charged for 2 months rentals etc when I submitted my cancellation on the 2nd of November 2017.
MC
Michelle C's update11 Jan 2018, 14:27
Reviewer Update
Hi Keagan (Telkom)
Just to let you know that I am once again on a call to Telkom to try and cancel my account. I have had to once again resend my email that I sent on the 2nd of November 2017 to prove that I submitted my cancellation then. I have been told that an order for cancellation was only submitted on the 14th of December 2017 - I do not think it is fair that I am charged for 2 months rentals etc when I submitted my cancellation on the 2nd of November 2017.