Cancelled account constantly debited

In October our ADSL line was disconnected due to cable theft. Telkom did not notify us of this, thus I had to contact them directly to inquire as to what could be the problem. I was then told by a call centre agent that Telkom will not be replacing the ADSL lines in the area and that the LTE router is the best option.

First visit to Bayside Mall Telkom (very *********** staff) we cancelled the ADSL/telephone line, which Telkom DID NOT CANCEL IN THE FIRST PLACE when THEY decided to not replace the line. We were advised again that the LTE router was our ONLY OPTION, we followed the advise and bought it (on contract). Unfortunately the LTE router's coverage was extremely poor and not sufficient, and after 1 day we returned the router (2nd visit to Bayside Mall Telkom = R150 travelling cost per trip from where I stay). I was then given a reference/case no.

I was then debited with the amount of R 1 732.34 (24 Dec), which I had to reverse at the bank at a cost of R50. 3rd Visit to Bayside Mall Telkom, was to query about the amount debited, where is originates from and also to inform them AGAIN about the cancellation of Telephone line & LTE Contract (which was only used for 1 day). Was again given a reference no by the consultants.

On 02 Jan, I was again debited with the amount of R 1732.34 by Telkom, which I had to reverse AGAIN at my cost. 4TH VISIT to Bayside Mall Telkom, to query yet again about the amount debited from my account. I was then informed by the *********** staff that the LTE router was never sent to the Head Office by the staff for cancellation (apparently they needed the serial no of the device as well) - but nobody picked it up from the previous visits. Was given another case or reference no.

Today, 15 Jan, I am yet again debited, which I now have to make another turn at the bank to reverse payment and go back to Bayside Mall Telkom (5th VISIT)!!!!!!!!!!!!!!!!!

I am beyond frustrated with Telkom, I have to words to describe their lack of customer service and focus.

Please STOP DEBITING MY ACCOUNT - contact me to resolve this case, it is a matter is URGENCY.