pD
peter D

1 reviews | Active since Jan 2013

15 Apr 2016, 10:15

cancelled account

i opened a data contract on the 29 sep 2014 with a modem included for all network coverage.<br> the modem was to be used at enkangala area for my office work only to find out the area has no coverage both by Mtn or Telkom mobile so i went back to the shop and cancel the contract on the 06 Oct 2014.<br> I filled in cancellation forms and they were faxed to billing department the same day and I was billed prodata amount.<br> Telkom billed me from Oct 2014 until April 2015 and every month i had to call their call center and explain that the contract is cancelled whilst i have to go to the bank and reverse their transactions.I went to the shop three times spoke to more than six different people at the call center but the issue is still not resolved.<br> lately i am getting messages and computer calls from their attorneys, I want someone from Telkom to contact me or or this matter to be sorted out at the court once and for all.

0
Replies (2)
Telkom
Telkom's reply15 Apr 2016, 12:21
Official
Hello sledge1,

This response serves as confirmation that your query has been received.
Your reference number : SM223984
Your query has been sent to our mobile team for further assistance.


Regards
Noleen
Telkom Social Media Team.

Best regards,

pD
peter D's update12 May 2016, 15:37
Reviewer Update
i am still waiting for a call from telkom after a month after supplying them with a correct contact number. i received an email from one of their call center agent telling me they cant get hold of me on a number that is not mine.