Cancelled Acccount: *** still being billed for line Line Cancellation : ***

Morning,

I cancelled my account July 2017.

I phoned Telkom that same week to confirm cancellation upon which I was told Telkom is unable to confirm this and I would need to wait one month before querying again. I was also refused a reference number to validate the call a month later.

I emailed ********** with all required details on the 7th July 2017 to keep record of my interaction.

I phoned a month later to check cancellation of the line to discover that the line had not been cancelled.

In the interim I kept receiving an invoice for the line I have cancelled.

I called Telkom in November, explained the situation, and email prior conversation to Kevin at Telkom, I requested a Reference number for the graph, which could not be provided.

To confirm the information I went to a Telkom walk in center at Centurion mall end of November. I asked for a statement or balance. The service desk assistance stated that the outstanding balance was R0, which imp**** that the line rental had been cancelled.

Yet I receive an invoice on a monthly basis stating that I am in arrears.

I am at a loss at what else to do.

Best Regards Phillip du Plessis **********