OF
Olimpio F

1 reviews | Active since May 2015

25 May 2015, 11:20

Cancelled acc in Jan 2014 and telkom is still bil

Good day<br> <br> I would like to log a complaint against Telkom.<br> <br> In November 2013 got a Telkom line for internet services and I requested this to be cancelled a month later due to the fact that the internet was very slow.<br> <br> They requested a months' notice which I agreed. When the time came for the services to be terminated, this was not done as Telkom kept sending me invoices for services that were terminated on the 19 January 2014.<br> <br> I went to Telkom store to try and resolved this and the call centre agent confirmed that the account was cancelled and the invoices would be cancelled.<br> <br> Unfortunately this was not the case as even after conformation, Telkom kept on sending me invoices.<br> <br> On the 22nd of May 2015 I received an email which states that Telkom sent my cancelled account and that there is legal against for unsettled amounts.<br> <br> I have made several attempts to call Telkom, but with no luck.<br>

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Replies (1)
Telkom
Telkom's reply25 May 2015, 13:58
Official
Hello Olimpio,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM113117.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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