Cancelled a service but not done as I was told

Spent a total of 45 mins on phone-2 consultants & a supervisor later & still no answers to basic tariff questions on business ADSL services. Finally got put through to Brendon in Sales department. Ref ***A. <br> I enquired about my business ADSL costs & what other packages were available to bring down the costs.I told Brendon that there was a charge of R89 incl VAT on our acc for: \TI Web Hosting Specialised Uni"service"