Cancelled a LTE product we asked no to cancel!

We recently moved to Oudtshoorn, as on the telkom coverage website it shows that there is no LTE coverage on the TELKOM network for the LTE Uncapped product in Oudtshoorn. We went to a telkom shop and they advised that we had to cancel online and so we did end of April 2018, we received a reference number, we moved to Oudtshoorn the 16th, we tested the LTE service and noticed that there were LTE service and the product still worked here, we phoned Telkom to cancel the cancellation process as we wanted to keep the service, they advisesed that Telkom will phone the confirm the cancellation process before it will be cancelled, we phoned again the 21 May to confirm that the cancellation will not be put through and they assured us that the cancellation was closed, 30 May we phoned again and asked if we can make a payment for the service as we did not yet and asked again if the cancellation was closed, they advised that there was no cancellation on the service and we can make a payment and we did. 1 June 2018 and the service is cancelled I phoned Telkom and they said that there was never a cancel on the cancellation of the LTE product, we feel helpless as no one from Telkom wants to assist us and they advised we would need to do a new contract of R799 and we were paying R529, there is no communication in Telkom whatsoever, we would like our LTE Product cancellation reversed and switched back on, I know this is beyond something Telkom will do for clients that was with them for 2 years and they will not assist us, I would just like to warn other people of this! Very bad service!