Cancelled

We gave notice to cancel our ADSL line on 19 January. We received 2 auto reply emails, 2 sms's confirming cancellation as well as a call from Telkom on 21 January confirming the cancellation. <br> <br> According to their website and the cancellation form, 20 business days are required for cancellation. Today we received another invoice, 28 business days after sending in the cancellation form.<br> <br> I phoned 10210, who said they cannot help me and said I need to speak to Sales. They transferred me and the next person said they cannot help and I need to phone 10213. On this number they said they could not help and I must phone 10210. <br> <br> I then spoke to the team leader who also could not assist and would forward my query to the correct department. Then got a phonecall from Technical to tell me I have to phone 10210 so that they can explain to me why we are still billed even though we gave the required notice. He told me it is not his job, he is just phoning me to tell me to phone 10210.<br> <br> Telkom you are pathetic!