Cancelled 3 months ago but still getting billed

Item: Telkom
Rating: 2
Author: Janus M

Filled in all the needed paper work on the 27th of November to cancel my Telkom line. I am stil l recieving Telkom bills every month. I have created a fault on my online account which has subsequently been removed. Since then I have also sent 5 emails to both their accounts and cancellations desk and still have not recieved any contact from them.

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Replies (1)

Telkom's replyOfficial

18 Jan 2016, 10:31

Hello jvdmerwe919,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM188898

Regards
Luleka
Telkom Social Media Team

Telkom's reply18 Jan 2016, 10:31

Official