Cancellations, Shocking Customer Service, Incorrect Debit Orders

<p>POOR CUSTOMER SERVICE, AGAIN. Hi Telkom Mobile, I had a Smart Internet 5gb (sim only) up front month to month internet package. I cancelled it on the 20.10.2016. I realise that it has a month’s notice period so I would have to pay November as well. It is an upfront package so I should have been able to use the data in November for which I had already PAID FOR but Telkom cancelled the data around the 10th November and I couldn’t use it therefore I had paid for something I didn’t receive. Wait it doesn’t stop there....Telkom then debited me AGAIN on the 1st December even after me cancelling in October.</p> <p> </p> <p>After countless phone calls and getting different answers each time I am not sure what to do. I opened a case and was told 72 hours resolve time. Once that had lapsed I had to call again as I hadn’t received any feedback, I was then told it has a 7 - 10 day resolve time. After this too had lapsed; again I called to be told it will be escalated (about the 3rd time as well without any feedback).</p> <p> </p> <p>Finally I received an sms feedback saying my case is resolved and I will see a refund in my account. Guess what, the refund does not match the debit order. This is absolutely shocking that a simple case like this cannot be resolved. Your customer service is shocking. I will definitely not be recommending Telkom Mobile to anyone or ever using them again myself.</p> <p>I expect this to be resolved ASAP and the correct refund to be paid. Also to ensure I DO NOT get debited on the 1st January 2017.</p> <p> </p>