Cancellations Ridiculous

I have been trying to help my brother cancel his Telkom Modem account since 17 Aug 2015. He has a cancellation number ***8, which he went in to cancel personally at Fourways Crossing branch, this was just before leaving for London. I have phoned 6 or 7 times and asked that someone please phone him on his London number.<br> <br> Zipho Mkhanza apparently in the cancellations department cancelled this request as he could not reach my brother on his Jhb cel no. I have asked many, but here are some of the Telkom staff, I have asked to email the right departent to call him on his London tel number:<br> <br> Noncobeko 11/12/2015<br> Keneth 12/1/2016<br> Kanye Yaka 4/2/2016 asked Nolo Thando<br> (manager was asked to contact me and my brother, not a word) <br> Portia 12/2/2016<br> <br> Today 16/2/2016 I spoke to an incompetant person who tried to help me, however I am pretty sure no call will be made to my brother again. When I asked if there was a complaints department she recommended Hello Peter. So here I am 6 months later.....<br> <br> Luleka Telkom Social Media Team please ask someone to contact my brother or email me