CANCELLATIONS & REFUNDS

<p>I currently have several Telkom lines within the company, 2 of which needed to be cancelled, 1 of the cancellations which was done on the 05/04/2016, after numerous calls emails and the constant battle, the account which was on debit order, had been cancelled and then we received an email about the account being handed over to the debt collector, for the life of me I cannot understand how and account that has always been on debit order & been paid, be handed over to a debt collector? In actual fact TELKOM owes us a refund of just over R30K, for the debit orders that have gone off since April to date! I then tried to cancell another account of ours which was sent to telkom 26/08/2016, and then called in on the 15/09/2016 to follow up on the status of the cancellation, I was then told that the cancellation had not taken place at all, I then forwarded all necessary documents to the sales agent who promised that she wouuld deal with the matter in her personal capacity, I then sent numerous follow up emails which I had no response to, so I called in on the 11/09/2016, to follow up on the status of the cancellation & was told that the cancellation hadn't taken place at all, and was asked to forward necessary documentation for the third time? It is rather frustrating that TELKOM can easily debit your account and take your money, for a service you no longer require but yet it takes them forvever to do a single cancellation, yet they still want to hand you over??? This is just pathetic and one of teh many reasons why I will be cancelling the serveral other Telkom lines I have!!!!!!</p> <p> </p> <p>ONE VERY UNHAPPY CUSTOMER!!!!</p>